Part 1 - Getting on Track and Staying There

• Recognising your role in and impact on the process
• Defining and communicating the standards for performance
• Motivating people to want to achieve the required standards of performance

Part 2 - Higher Levels of Performance Though Coaching

• Understanding the nature of coaching
• Identifying when coaching is appropriate
• Applying the GROW model to get better results

Part 3 – Giving and Receiving Feedback

• The purpose of feedback
• The impact of informal and unintended feedback
• Planning a structured feedback session
• Conducting the feedback session

Part 4 - When Performance Gaps Arise

• Recognising the problem
• Focusing on performance
• Communicating the problem
• Understanding the legislative environment and its requirements
• Conducting a disciplinary meeting
• Understanding the impact on team members not directly involved

Approach and Methodology: A facilitated workshop approach is taken in which the emphasis is on practice and practical application. Participants will use their own experience to identify what is currently working well and what areas they need to focus on in order to achieve better results. The workshop is highly interactive and opportunities for experiential learning will be optimised and all learning styles are catered for.

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