MEASURE AND MANAGE STAFF PERFORMANCE

Course Aims:
To enable managers to manage and support the consistent achievement of required performance standards through their team members: To enable managers to deal with situations in which performance standards are not being met within their team.

Course Benefits: Upon completion of this course you will

• Understand the need to align individual performance goals with their organisations Key Performance Indicators (KPIs)
• Understand the Performance Management cycle and how it supports Human Resources activity
• Recognise the importance of defining and using goals and standards that are true indicators of performance and that engage and motivate staff
• Understand the importance of a collaborative process for setting goals with direct reports
• Know how to monitor and assess performance in order to build accountability
• Know how to use performance feedback consistently, continuously and effectively
• Experience providing feedback and receive an assessment on your approach
• Know how to address gaps between performance and expectations with staff, informally and formally
• Understand how to approach capability or disciplinary performance issues
• Have a clear understanding of the requirements of consistent and effective performance management
• Have practised a coaching approach to grow and develop capabilities within the team
• Have a framework for providing on-going feedback to your team
• Be able to identify when an issue needs to be addressed
• Be able to state and communicate the issue in terms of performance and impact
• Have practice in discussing performance issues, both at the formal (disciplinary) and informal level
• Have developed an understanding of the requirements of relevant employment legislation

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