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If you have staff to manage, you will have staff issues to deal with. Performance and behavioural issues can be the most challenging to address. Whether the issue is poor attendance or low ability, bullying or lack of motivation, clear and decisive action is required from you. Left unchecked, such issues damage morale and team spirit, drain resources and negatively impact the bottom line.
Course objective:
To develop the skills, knowledge and confidence to deal effectively with the most challenging staff issues.
Course Benefits - On completion of this course you will:
- Understand what constitutes 'job performance' and how to identify the problem to be managed
- Feel comfortable and confident informally addressing problems with staff
- Know how to prepare and conduct a feedback session
- Be able to identify when an issue needs to be progressed to a formal arena e.g. a disciplinary matter
- Know how to actively manage issues in a formal arena
- Have developed an understanding of relevant employment legislation
- Know what resources are available to you
Who should attend?
- Managers and supervisors with significant staff responsibility and no formal training
- Those new to a staff management role
- Experienced managers who want to update their skills and knowledge in this area
Part One: Identify the Core Issue
- Understanding what constitutes 'job performance'
- Identifying performance parameters already in place
- Identify the core issue to be managed
- Beginning the process of addressing the performance or behavioural issue
Part Two: Prepare and Conduct Feedback
- Addressing feedback day-to-day
- Planning a structured feedback session
- Constructing and conducting feedback
- Developing awareness of your feedback style
Part Three: Plan and Actively Manage Issues
- Recognising when the management of issues needs to be formalised
- Working within existing Policies & Procedures or defining fair procedures
- Understanding a fair procedure for
- handling disciplinary or performance issues
- managing an attendance problem
- responding to a complaint of bullying
Part Four: Understand Relevant Employment Legislation
- Reviewing the key areas of employment legislation and their impact
- Identifying recent changes in the legislation
- Understanding the information resources available
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You'll be in good company! High Performance has delivered training solutions to many of Ireland's leading companies.
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