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UNDERSTANDING THE MENTORING PROCESS


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"Our participants found this course to be practical, worthwhile, enjoyable and an excellent experience. The course was delivered in a professional, committed and relaxed manner and provided lots of interaction for the attendees. We would have no hesitation in using High Performance Training to deliver this course again for us" BOI OPERATION CENTRE CABINTEELY

MEDIA COMMUNICATION SKILLS FOR BUSINESS - SPOKESPERSON INTERVIEW SKILLS

"A very practical and realistic course – very relevant to media interviews. Loads of examples and techniques were given e.g. hooking and bridging and ways to deal with tricky situations. The practical elements were invaluable. I now have more confidence in working with the media. The course is wide-ranging and will apply to much of my work. Highly recommended."
DUBLIN INSTITUTE OF TECHNOLOGY

"The Irish Coast Guard has been using High Performance Management, Media and Communication Skills Training for media communication skills training for a number of years. We have been very satisfied with the standard and quality of the training and the consultants. Staff feedback has always been very positive." THE IRISH COAST GUARD

SHARPEN YOUR PEOPLE MANAGEMENT SKILLS

"Yes, excellent tips and tools were provided on this course e.g BILL, importance of reviewing leadership style, motivational tips, listening skills, coaching techniques etc. I gained many practical tips to help my team and I progress. Excellent people management course – it showed that we can make changes at our level. Excellent trainer, she really encouraged us to think and participate fully – 10/10." AIB

"This course really met my objectives, particularly on situational leadership and identifying areas for improvement. Learning about coaching and different styles of management showed me areas I can improve on. I really enjoyed this course, as it is less formal and more interactive than others I have done. There is more intake of content as a result. This course is a very useful, practical, open and inclusive exploration of key people management issues." RTE

DEALING WITH DIFFICULT CUSTOMERS

"Learning how to give feedback and how to deal with difficult situations had a great impact on my everyday work. This course is very informative and I would highly recommend it to colleagues. I enjoyed the day as it was conducted in a very relaxed atmosphere and learning was made fun. The course gave me the “tools” to look at a difficult situation differently and with more confidence. The methodology, coaching and role-plays helped me see the other side of situations and will have a strong effect on my work. I can now see the areas where I can improve. Thanks. "HOWARD SMITH PAPER GROUP

EDITING AND PROOFREADING FOR PROFESSIONALS

"This course very much met my learning objectives, providing very useful tips and advice for the future. I now realise the importance of learning the “rules” and this will have a great impact on my work. I would definitely recommend this course to a colleague. It was so well designed for the user’s perspective. Well done." NESF

"This course met my learning objectives. I was looking for a structure to approaching editing and proofing work and it gave me this. The course will help me be more aware of my readers when I write. I would recommend this course for being clear, concise and to the point. I was very pleased." MERCIER PRESS